FUNCTIONS

Definition On your AMI client, you can decide to reply and/or forward on a conversation... and decide to keep the conversation open. This way typical use cases are supported. Like: - 1st forward to other participant for extra information - before reply to sender - Or reply to ori...

AMI client The access of AMI interface can be achieved in a couple of ways. Like: - embedded into Genesys client (also known as Apps) - standalone on own preference web client - integrated into Genesys Agent scripting Note. other ways to access like mobile device and integrated a...

Definition On your AMI client, you can decide to "duplicate" a closed conversation. This way typical use cases are supported. Like: - send closed conversation to another participant - continue a closed conversation to existing participant All of this can be just like on any other...

Definition With AMI tag labels, you will find easier any conversation! The label identifies much easier a connversation - instead of subject and body information. AMI allows many ways to set a label tag. See below best practices Mandatory Genesys configuration Depending of the us...