In this category, you will find frequently asked AMI questions along with our comprehensive AMI answers.
For some of these questions, we have created tutorials to provide clearer explanations. For example, there is a tutorial on how to create an AMI signature template.
Any feedback is appreciated - let us know. Thanks!
-
AMI signature template
To make use of AMI signature template, you have to do the following: 1. set up ami-templates library (default named ami-templates but you can override the name) 2. create Canned Response (CR) and assign to ami-templates library. Note. These CR are ignored as answer in AMI CR pane... -
Queue visibility in AMI
Way of Working The answer to this question, is about understanding how the AMI queue structure works for presentation in the AMI interface. The short answer is: - green always on top - and alphabetic. If 0 in queue still visible. - red always after green - and alphabetic. If 0 in...